This programme aims to equip learners with the knowledge required to be an efficient office administrator and all the necessary computer skills to create professional documentation required in today's world of business. The ICB was established in 1931 with the objective of promoting quality training and qualifications for Bookkeeping, Accounting and Administration in South Africa. The financial profession is an exciting platform for all types of business, be it mining, retail, health care, education, insurance, government or any type of business that requires accounting or administration skills. The lifeblood of any business is sales and marketing. Selling and marketing skills are essential for a business to succeed. A person's ability to market a product or service assists in the development of entrepreneurial flair, a much-needed attribute for people either seeking employment, or currently employed, in the Southern African business environment.